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Change Communication People

When to be More or Less Diplomatic

Hopefully he title has piqued your interest and so I would like to introduce an old colleague and friend of mine Colin Gautrey. Colin has been one of those individuals who I probably talk to less than once a year and yet who’s advice and support I value a huge amount. His focus is on Influence a topic that is one of the most important for anyone to understand. Being able to influence others, in a business or personal environment is one of the key skills that we all need to learn.

So please read on and see what you think. I spend almost all my days influencing people in 8 countries in Asia to do different things in different ways. Its probably the only way to really make things happen in any organization of more than 2 people. As Colin says

‘When you have to engage with someone, and you have a difficult message to deliver, a decision needs to be made about how direct and assertive you can be. Put another way, you need to decide how tactful and diplomatic you have to be to avoid causing offense.

Source: When to be More or Less Diplomatic

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Why concrete buildings will make you question everything

There are some buildings that simply divide opinion. And this is one of them. Its divided opinion so well that I am now completely confused about whether I like it or not. I simply cannot make up my mind.

Hmmm
Hmmm

Built in 1967 and rising to 22 storeys this was one of around 160 different projects that the architects P & T Architects & Engineers Limited have been involved in. Many of the their later buildings are spectacular, pushing boundaries and making use of modern contemporary materials and I guess for this reason alone I probably should like this building. In 1967 was a 22 storey building that hides inside a concrete shell pushing the boundaries? I guess it must have been. But for some reason I am just not sure.

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There is a house in New Orleans…

with all due respect to The Animals I have always wondered what that house in New Orleans looks like. I’ve been to NO but nothing looked right and it was only the other day that I realized that we have the very house here in Hong Kong. 

If you take a look at the building known as The Pawn (after the bar and restaurant  that occupies floors 2, 3 and 4) it looks just like what I imagine the Animals had in mind. Although if they can really remember if be surprised. 

It sits in the middle of modern high rises shrugging its shoulders at the neighbors as it stares down Johnston road – looking like a throwback to times that many people who were there will have no recollection of. This feeling of a history that is perhaps not as salubrious as it could have been is reinforced as you climb up a narrow staircase that snakes round to the bar. 

I know the building is traditional but to me it just looks well a little seedy. I love it. 

 

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Buildings Buildings and Places Uncategorized

The Peak – The Tardis in reverse

One of my favorite buildings in Hong Kong – The Peak Tower. According to the the tourist guide the tower sits at 396 meters above sea level and is one of the most stylish architectural icons in Hong Kong. And situated at the top is the Sky Terrace 428 the ‘highest 360 viewing platform’ sitting at ‘and you probably guesses this already 428 meters above seal level.

Hong Kong
Hong Kong

IMG_2062 IMG_2031

Its a spectacular building sitting like some upturned boat dominating the sky line. Or at least it used to dominate the skyline but this is Hong Kong and now at least 3 buildings have appeared between us and the Tower; in  just 18 months.

But what I find so interesting about this building is that it performs a trick that only seems possible in the movies. Its bigger on the outside than the inside. A remarkable feat of building and engineering leaves us with a huge edifice sitting on the top of the Peak and a range of small scale shops and coffee houses more suited to the back streets of Wanchai.

It is one of my favorites from the outside. The inside has gone missing and I’d like it to come back.

 

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Change Communication Customers People

I guess we have a way to go…

There are more men on corporate boards named John, Robert, William or James than there are women on boards altogether – The Washington Post

As you will have seen from a previous post – Let’s take a stand –  I am a strong supporter of inclusion. Articles like this one reinforce the need to keep trying to make a difference.

And there are many reasons why it makes sense to do so for any business. Apart from fairness alone (50% of the population are women) results improve for more balanced companies and decision-making becomes more rounded. Groupthink is avoided.

And with more women running businesses its possible they will want to deal with companies who recognize this fact. According to research undertaken across East Asia in 2013 between 38% and 47% of all SME’s businesses are owned by women. With SME’s accounting for the majority of economic output in most countries women will have an ever growing impact.

Probably sensible to be prepared then.

Change will take time but let’s keep going.

 

 

 

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Change Customers People Risk

Oh no, the foreigners are ruining our chances again

As a child that grew up in the UK in the 70s I saw much of the industrial strife driven by Red Robbo and his band of merry men (motto; If it works once make sure that never happens again). And of course they would be very merry men (no women allowed anywhere near the factory floor) because they never worked for more than one or two hours a day. And they never worked more than one or two hours because they would then need to go on strike.

And what were they striking about?

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For cultural sensitivity training – take a taxi

I have to admit that I probably take too many taxi journeys in Hong Kong. And the only justification I really have is that they are a very easy and cheap way to get around town. I know that they are not the most environmentally friendly alternative – although even in Hong Kong there are now a few Prius taxis, and that they clog up the highway but I still take them.

They work and that’s very important. And not only that, as I have discovered taxi’s are a great way of learning a bit about a different culture.

Like taxi’s all over the world the way the Hong Kong system works remains a mystery to me. Why for instance does a taxi driver need 6 or more phones on the dashboard? Apparently to make sure that they can give a personal number to a preferred client who can call them directly. I suspect no client is ever going to know that someone else is also using the same number but that’s Hong Kong for you.

I am fortunate to live in an area where local taxi drivers tend to park overnight. Great news in the morning if you get your timing right. Hint, leave at 7 to 730am. Get it wrong and you can be waiting for a while. Just don’t think about trying to get a taxi at 4pm as this is shift change time.

And if you’re in Hong Kong I’d really recommend you download the Hong Kong Taxi App which is an absolute lifesaver.

Oh and sit in the back.

In Sydney however sit in the front. It took me a long time to work out why when I got in a taxi the front seat was pushed so far back. Coming from the UK where you actually can’t sit in the front of a black cab I’m afraid I always sit in the back. Which in Sydney is the wrong thing to do. For some reason the driver wants company; and wants to talk to you. Now taxi drivers in London are known for being talkative but I’m afraid are just not in the same league  as in Sydney – and I never thought I would say that. So be prepared to talk. And being new to the country and not knowing anything about local politics/sport/celebrities/weather etc. is no excuse for silence.

In Italy, where I have just come back from, sit in the back, put a seatbelt on and if I may suggest, a crash helmet and full body armor. Now I know stereotypes are dangerous but I have not been as scared in the back of a taxi for a long time, nor as close to the car in front. I thought we had actually got into the back of the car in front at one point. I wonder if you order your dents at the same time as you order your car to save the hassle of actually crashing into someone.

New York is of course a completely different experience. You either climb into the back of an old Ford Crown Victoria or the slightly newer Ford Escape. Remarkably both are rubbish which is quite an achievement. The Victoria has no suspension and the Escape (never was a name less deserved) has no room in the back. Literally no room, as the screen that is installed between the front and the back takes up all the room. Cutting your legs off is the only way to fit. And both taxi’s come with a driver who will almost certainly have no idea where you are or where you want to go. In a city like New York that is largely a grid pattern it is a mystery how authorities manage to find so many people with no sense of direction. I really think I should have been paid by the driver in some cases.

However the prize for the best taxi service goes to (drumroll please) Bangalore.

I suspect some might be surprised by this choice but let me elaborate. As service goes picking my bags up from the front desk of the hotel isn’t that uncommon. Nor is getting my cases out of the back when we arrived at the airport. What was slightly unusual was the insistence of the taxi driver to accompany me to the check in desk, and then thru security, and then thru the gate and onto the plane, and finally waving goodbye only after providing me with a glass of champagne. And then only accepting what the meter showed.

Taxi’s teach you something about a country and its people. If you want to know more get a bus. But that’s a whole different story.

Let me know your taxi experiences

Categories
Change Customers People Risk

These CEOs make more than their companies pay in corporate taxes – maybe its time for a vote?

The corporate tax rate in the US legally ranges from 15 to 35%. Many companies end up paying far, far less. In a report released today, the Institute for Policy Studies found (pdf) that seven of the country’s 30 largest companies by revenue paid out more to their chief executives than they did in corporate taxes in 2013, despite the […] http://qz.com/298543/these-ceos-make-more-than-their-companies-pay-in-corporate-taxes/ I repost this article with one intention in mind – to get people talking and discussing the issues raised. Whatever the situation, and companies pay taxes in a myriad of ways that are often overlooked in articles such as this it, the headline alone should be enough to prompt questions on why this should ever get published. Why should a CEO be accused of being paid more than the tax bill of the company. What’s it to you and me? I’m sure the CEO works very hard for their money (I almost wrote his money but that would been unfair – pretty accurate but unfair) . So what is it to you and me? Well actually its a lot and it highlights the growing disconnect between those with an appearance of being ‘At the Top’ and the rest. And unless that gap is narrowed or some sense of fairness rebuilt the inevitable will happen. People will vote for change or simply no longer support companies who do not appear to be being fair. And this pressure for change is growing. Back in 1993 the Royal Society for the encouragement of Arts, Manufacturers and Commerce (RSA) ‘initiated a business-led inquiry into ‘the role of business in a changing world’. The objective was to develop a shared vision of the company of tomorrow. The findings of the Inquiry, published in 1995, introduce the concept of an inclusive approach to business success in which a company:

  • defines and communicates its purpose and values
  • develops a unique success model
  • places a positive value on each of its relationships
  • works in partnership with stakeholders
  • maintains a healthy reputation.’

For many of us in business today the idea of values and purpose, stakeholder relationships and maintaining a healthy reputation are all concepts we would understand. But so many of our companies today have clearly turned these into a set of words on the wall. Ignored by most people except in the corridors of the CEO where it makes sense to be an acolyte if you want to keep your job, but in most cases meaningless; possibly as witnessed by the fact that CEO’s allow their companies to be in a position where they pay themselves more than they apparently pay in tax. The Tomorrows Company research, based on the above findings advised companies that they would need a license to operate – that license being ‘granted’ by the buyers of goods and services from he company. It seems to me that, unless some businesses begin to change how they go about doing things, they will find their license to operate being taken away. People will begin to vote with their wallets – the ultimate weapon of mass destruction for any business. And quite frankly many of these businesses will deserve it. People have seen the global financial crises impacts on their daily lives and have aright to question whether it could happen again. And at the same time they see articles published like the one above that might suggest nothing, at least in the corporate world has changed much. People  will vote – the question is only, when

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Background Change Communication People

Let’s take a stand

One of the issues that business in general struggles with, as do many other areas of society, is the issue of equality. It’s something that we all know needs to be dealt with and there is a lot research that will tell you that business performs best when the company is truly representative of the society in which it operates.

Doing something about it seems to be beyond many people and businesses. But even small steps can help.

So I am going to take a stand on this issue. I’ve signed up for the HeforShe campaign being run by the UN; a campaign that seeks to involve both men and women in making the issue of equality one for the history books.

I’d like to encourage everyone to join in.

And if you need some more background on why this issue is important please watch the video. An obviously nervous Emma Watson gives some background on why the issue is important and why its an issue for all of us.

Take a look. Take a stand.

 

 

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Customers Service

My passport? O que?

I have mentioned in a few postings how much I value speed of service and how some organizations put so much effort into making things simple and efficient. So it came as somewhat of a surprise to me to be writing this blog as a result of being refused entry to a country and being put on a boat back to Hong Kong; oh and at the same time abandoning my children to their fates.

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