I wondered in an earlier blog about whether Instructions are important or not. They are.
I was recently in the UK and as usual when there I rented a car. This part of the process is very simple. I apply on line, get the confirmation, get an email when I arrive telling me which car I have and where its parked. Ignore that email and go find the actual car that they want me to have – a Mercedes Model B . Usually from arriving at the garage I am on the road in under 5 mins. This is great customer service.
However, in this instance, getting the car to move became a whole different problem. Nothing is the same anymore.
The Burble 