Tag: People

Build Back Better? Try the M25 first

Post author By The Burble....
Post date October 2, 2020
No Comments on Build Back Better? Try the M25 first

Photo by Alex Knight on Pexels.com

I was sitting in the traffic on the M25 yesterday staring at 2 miles of red taillights when I was overjoyed (?) to hear a government minister tell me how much he was keen to build back better following Covid 2019. Another case of the video not matching the audio which is becoming a common problem at the moment across the UK. A lot of talk about building back better but little real activity as the country heads back towards some form of norma.

It feels like we are about to miss an opportunity that only comes once (if at all in a generation). We have the opportunity to change the direction we have bene heading and do more to bring in the environment and the disconnected into the decision making processes.

But amongst business and government leaders across the world there is a looming decision that many have yet to take. Are leaders willing and able to change what they do and how the inspire the change we need? Are Leaders going to Lead?

And it is going to depend on what lessons you have taken away from the Covid crisis. Do you see it as an interruption to your sense of direction or do you see it as imbuing you with a new sense of purpose driven by the change that you and millions of others have been forced to go through over the past 6 months. Is everything going to return to the way that it was with a few tweaks around the edges (face masks and less office space for example) or will business and individuals begin to think differently and to really mean it when they say they want to build back better.

Photo by Alexas Fotos on Pexels.com

Building back better requires a lot of change and change is hard. Change requires a loss of control, it requires anger, pain and acceptance, a grieving for the old and a realisation that the new is possible and that it will be better. It requires significant effort. And the starting point, the loss of control (or the loss of existing norms, processes, relationships etc) is usually the most difficult thing to accomplish. And the bigger the change desired, the more people effected, the more complex the change being sought all leads to a greater desire for the status quo. It is for this reason that the term ‘create a burning platform’ is used so much in business to encourage people to let go of tradition.

So you can imagine how hard it is to change a country. It is hugely complex with vast numbers of people desperately clinging to the past and in many cases for very good reasons – the past works. Freeing up people to look to a new future is really hard. Which is why Covid 19 provides an opportunity that we should not waste.

Covid 19 forced the whole country to let go of the past almost overnight. Something that has probably not happened since the outbreak of the second world war. We have been through the toughest part of the change process already.

As we all adapted to Lockdown in the UK people began to enjoy the silence of less cars and planes, the ability to ride a bike and spend time with family, balancing work with personal life more effectively than they have been able to before. All the while a number of businesses maintained or improved their productivity and at least retained their levels of customer service. Do we really want to go back to the old ways

I am acutely aware that this has been a very tough time for a lot of people who are worried about their future and what and where they will be in a months time, let alone across the timelines required to build back better. But going back to the way we used to be with less in jobs and with a rapid growth in digitisation, automation and robotics coming (companies will be running quickly to automate so as to be less reliant on people who get sick) isn’t going to help these disconnected people either. Maybe creating role in sustainable enterprises that protect and enhance the environment or local communities might actually be a better idea?

I don’t want to think about all the effort people went through changing overnight to cope with the challenges of Covid 19 going to waste. That would be wrong and I want to lead in a different direction? And I hope to be trusted to do so

So will other leaders lead?

Tags BuildBackBetter, change, Covid, Covid 19, Covid19, Environment, Environmental, Leader, Leadership, M25, People

Communication Leadership People trust

Black Lives Matter

Like many people I watched the video of the killing of George Floyd with a quiet disbelief. That someone can kneel on the neck of a fellow human being and think that is acceptable I find shocking. . What is more shocking is that the racism that led to Mr Floyd’s death goes on under my nose and across the world and I barely notice; I am privileged that society over the years has favoured both men and people with white skins.

As a strong advocate of Diversity and Inclusion at work and as the chair of our D&I council progress has been made particularly in the relationship between men and women but its clear we and I have a lot more to do.

But I do see a lot of comment about all lives mattering. And I thought I’d share the following as I think this gives a really simple explanation of why Black Lives Matter.

There is so much to be done but I am going to play my part and make a difference if I can.

Tags BlackLivesMatter, D&I, diversity, New Zealand, NZ, People

Musings

Football but weird

Ok I know this is not the biggest new story to be floating around the ether at the moment but I was looking forward to the resumption of football in the UK this week. Like so many things in the UK at the moment we are behind others who have already started playing again but we have got there eventually.

Oh but where did we end up – games that look like they are being played in a pre season environment with no crowds. I know that we can’t have crowds (I get it) but football without crowds is like watching paint dry. Even being able to watch some football on the BBC didn’t make it any better.

And so if I could chose the colour I’d watch paint dry every time.

Photo by Pixabay on Pexels.com

So I give you a choice. Football or paint drying?

Photo by Pixabay on Pexels.com

After one week – it’s the paint drying. Maybe next week I’ll change my mind

Tags BBC, football, grass, New Zealand, NZ, paint, People

Business Change Communication Customers Leadership People Technology

Who will see the most benefits from AI?

Post author By The Burble....
Post date May 9, 2018
No Comments on Who will see the most benefits from AI?

A recent report from PWC titled ‘Will robots steal our jobs’ summarised a number of investigations into the potential impact on jobs as a result of the rapid development and implementation of Artificial Intelligence (AI, which in this context includes robotics and machine learning.) The report indicated that up to 30% of insurance and financial services roles could be impacted although exact numbers remain not surprisingly, elusive. Let me repeat that, up to 1/3^rd of all roles in the insurance industry might cease to exist or have to change in a significant way.

That’s a pretty astonishing estimate. With some significant impacts.

Companies are going to undergo major transformations; changing what they do, how they create value, and how they deal with customers. And perhaps, the biggest impact will be on employees; how will they deal with this transformation?

Tags AI, automation, Business, change, future, insurance, insurtech, jobs, People, robotics, society, stakeholders, Technology

Background Business Leadership People

Wow – I’m a millennial from a different time

Post author By The Burble....
Post date August 26, 2017
No Comments on Wow – I’m a millennial from a different time

According to an article in Business Insider millenials are killing certain businesses and I am glad to say that most of the ones being ‘killed’ are ones that I am cheerfully glad to see the back of. And I suspect most people of all ages will be. So here’s my take on some of what’s going on

Casual dining such as Applebees or Buffalo Wild Wings are losing out and I can understand why. No discernible taste, poor locations and a standard of service that is literally non-existent. Avoid at all costs
Beer is on the way out. Millennials prefer wine and I can confirm this is entirely fine with me. I will now be able to get a place at the bar and get served with no teenagers trying out their latest red bull concoction. Long live millenials avoiding beer
Napkins – apparently millenials prefer paper napkins to cloth napkins. I have no idea why anyone would prefer paper napkins so in this case millenials have it. I’ll carry on using the washing machine.
Breastaruant chains like Hooters. No one of any age should be seen in or around a hooters. Of any age. It’s just wrong and I am with millenials all the way here.
Millennials don’t like cereal because its hard to clear up. Well a staring point might be not to use paper napkins but I am not sure why clearing up breakfast is a particular challenge as no other meal is mentioned. Perhaps all millenials start out with good intentions about clearing up breakfast, end up with a handful of sodden paper towels and simply give up tidying up?
Golf is under pressure as millenials find better ways of spending their time. And while is it obviously not clearing up their apartments I find the fact that they are killing golf to be worthy of medals. Golf has to be the best way to ruin a walk in the country but apart from that it serves no useful purpose at all. Except perhaps keeping anyone who thinks plus fours are a good thing away from the rest of us. All power to the millenials
Motorcycles. Well who does want to dress up to dress up in tight leather and fall over as soon as it rains or you go round a corner. people who like motorcycles probably like golf and should be kept away from sensible people.
Fabric softener. I find it odd that millenials in particular are running away from fabric softener but according to Procter & Gamble’s head of global fabric care, millennials “don’t even know what the product is for.” Which is a bit odd as the clue is in the title of the product and its a bit difficult to see how a company could make it any easier to understand what it does. But again I am with the millennials here. Another round of chemicals clogging up your pores simply so your towel apparently feels a little nicer doesn’t make a lot of sense to me
Banks – nothing needs to be said. No one likes banks. They are simply horrible
Gyms. I am with millenials here. never having set foot inside a gym I can completely understand why no one else would want to.

Now I come to think of it I am a millennial after all. Just from the wrong millennium.

Tags Beer, Business, company, eating, Experience, family, People, places, society, Technology

Business Change Communication Customers Leadership Risk Self Driving Cars Technology trust

The business of trust.

Companies and businesses have a problem – Trust. Put simply there is a decline in how much trust is being placed in business by customers and society in general. And a business that isn’t trusted isn’t going to survive for long. But is trust that important?

I think so. Customers are spending more time researching the companies they buy from, and the fact that so much information is available on line, opens up a business to a lot more scrutiny than previously possible. As customers are subject to exponential levels of change they will look to anchor themselves through relationships based on trust.

Would you go to a Doctor you didn’t trust?

And businesses play a huge role in society, providing income and rewarding places to work, generating wealth and making tax payments to help governments support their chosen areas of investment. The problem is partly guilt by association. As Edelman reported there is a collapse in trust in 4 of the major institutions (Business, Government, NGOs and Media) in many countries around the world.

At the same time however, businesses face some challenges that while not specific to industry will have a large and potentially dramatic impact. The 4th Industrial Revolution (4IR) is beginning to reshape what business is and what it does and how it does it.

And trust is going to be come one of the most important topics businesses will have to deal with.

Tags Business, Communication, company, Finance, future, IT, Mobile Phones, People, society, taxes, Technology, trust, women

Business People Risk Travel Uncategorized

What can you learn from an Octopus?

Post author By The Burble....
Post date July 4, 2017
No Comments on What can you learn from an Octopus?

I always find taking that first step off the airplane both exciting and distinctly underwhelming. Exciting as all new countries are an experience, and underwhelming because all airports now look-alike; other than Heathrow which looks like no airport on earth and despite the great PR machine actually doesn’t work very well. And Haneda in Tokyo which is the only airport in the world I’ve travelled through where the ground crew bow to the plan when it arrives.

One of the exciting aspects of traveling to a new country is trying to gain insights into the culture that drives how business is done. This is an important aspect of working overseas as a little respect for any local culture goes a long way to making people feel confident with each other. And confidence makes it easier to discuss things.

But trying to understand a culture and how it will impact you is difficult. As a westerner in Asia I had not idea of what is driving the local culture and what allowances are being made to accommodate your attempts to bow in say Japan. If you follow the link you’ll see just how complicated bowing can be. To be fair as a westerner in the USA I had equally no idea what was going on.

After giving it some thought I’ve come up with the 4 basic things that can tell you a lot about a country.

At the Airport

Airports can be a great place to gain some insights on how a country might work. Are the signs clear and easy to follow, in multiple languages and do the staff at immigration actually look like they want to be there. Business is likely to be thorough and organised and guest and visitors are appreciated. If you’ve travelled through Heathrow or into the USA you’ll appreciate that none of this is in place and when you jump in a taxi (particularly in the US) you’ll see exactly how business is going to be done; if the driver knows where you’re going that’s a bonus.

Enter a caption

At the Hotel

If the hotel staff have been trained and are courteous and helpful you know that meetings will be polite and well organised with the topics well though through. If you have to go back to reception multiple times because either the room the hotel gave you is already occupied (which does provide a major surprise for the existing occupant of the room but can be good for making or losing friends) or the room key fails to work then you’ll know that any meeting is likely to be a riot of noise, questions, papers and activity but with very little chance of actually achieving much. Again if you have ever tried checking into a hotel in London you’ll know what I mean.

Public Transport

If your hosts are happy to let you take public transport than you know that they are a proud people who value exposing you to their country and its people’s and activities. if not then I’d heartedly recommend that you do not try public transport yourself. There is a very good reason why the use of public transport has to be by recommendation only. See signs above. I have numerous examples over many years of colleagues who have faithfully boarded trams and ended up doing calls from public gardens 10 miles out-of-town.

So if public transport is recommended go for it and your meetings will be on time and end up in the place you want to get to (even if you go round the houses to get there). If not then you could end up anywhere with an agreement to repeat the whole thing again next time. On another bus and on a road to nowhere

At the Restaurant

Eating overseas is always fun and working out what is on the menu can be a real challenge but one you should always take. Don’t try to find something western as it will invariably not taste like anything you know and you’ll simply upset the hosts who will be keen to show you the best of their food culture. Personally though I always draw the line at eating anything alive – whether octopus or eel I prefer to know that it is dead and well prepared rather than still trying to escape as it travels down your throat.

For the squeamish look away now.

If your food is alive when it arrives you’re going hungry – sandwiches in meetings are a no-no and you have no way of getting to what you want as you will have upset your hosts. Just go get on the plane and leave.

Tags airport, Business, eating, hotel, human rights, London, People, places, transport, Travel

Change Communication Customers Risk

I have seen the future – it doesn’t work properly

Post author By The Burble....
Post date November 28, 2016
No Comments on I have seen the future – it doesn’t work properly

Last Friday found me sitting in the office with a number of colleagues watching another corporate briefing. I say briefing rather than call as the executive team had decided to try and do the briefing through a live video conference broadcast. Now while I am the first to say that some of my colleagues have the perfect faces for radio, it was good to be able to see the team present some key facts about their business and the challenges they face. While the words were clear and powerful, being able to see the body language really made a difference. I hope they will repeat the process again.

Image courtesy of ddpavumba at FreeDigitalPhotos.net

And the best bit was that the technology didn’t work very well.

Tags Business, change, Communication, People

Buildings and Places Change Customers People Service

Back to the Future

In the film Back to the Future Marty McFly is blasted back to 1955 running the risk that whatever he does will affect his future. And of course this being Hollywood all works out in the end. So much so that 2 more films were made in the series. Its one of the most enjoyable trilogies I’ve watched.

In the film you can see linkages between the future and the past but a definite change between the two. The future is definitely ahead of the past. Which to be honest isn’t the way I’ve found coming back to the UK. The country seems to have got stuck.

I should probably provide some support for my conjecture. Well firstly the transport system really hasn’t changed that much at all. The trains are overcrowded and still have no air-conditioning. And people don’t talk to each other (indeed go out of their way not to talk to anyone at all) so the whole process is one of the least enjoyable features of being back in the UK.

Now lets talk about 4G. The mobile phone network of choice for most countries around the world. In the UK the phone network is simply bad. And I have heard many different excuses. Apparently London has too many high buildings which is actually doesn’t. And in any event I give you Hong Kong. A country and a city that has nothing other than tall buildings and a 4G network that works – works so well in fact that almost everyone is watching video on their phone, continuously. It also has its own Tardis

So if it isn’t about the size of the buildings the second excuse is that the network is simply too busy. Which implies that the people who build the networks simply have no idea how many people want to use their phones. I can’t quite believe that as the people who run the networks seem perfectly able to produce adverts to sign up new users. Thus presumably slowing down their networks even further.

Well at least the UK now has a number of Polish builders so hiring a builder must have got better. Well I am sure it has got better if your landlord uses a Polish builder. If they don’t well believe me nothing has changed in the 7 years I’ve been out of the UK. Appointment times are randomly adhered to, work is fudged, covered over or simply not done. So nothing changes there.

And despite all the excuses I can only assume that the leaders of businesses big and small simply don’t care to much. And being British we don’t complain or do anything about it.Which is what being British is all about. Don’t take too much care, and don’t complain.

I always knew it would take time to settle in and I am pretty sure there are things that have moved forward. The internet for example, if you don’t want to use your phone too much, is quick and works well. The council services in Greenwich have been excellent, and I mean excellent, which I wouldn’t have thought possible and food is definitely a better proposition here than in the US and Hong Kong.

I’ll get past the angst about the UK at some point. Probably the sooner the better…

Tags Back to the Future, Builder, Business, Greenwich, People, Travel, UK

Change Communication People

Back in 2011 I fell out of love

Post author By The Burble....
Post date May 8, 2016
No Comments on Back in 2011 I fell out of love

As anyone who read my last post knows I have just returned to the UK after an 8 year absence. And it doesn’t feel like home. Maybe this post explains some of it. Maybe not but I still feeling a little melancholy being back in the UK. I hope that this changes as I have so much to look forward to this year.

This is how is was.

I guess it has happened to all of us at sometime in our lives.

You wake up one morning and something just doesn’t feel quite right; you’re not quite sure what it is but something definitely doesn’t feel right. So you ignore it, go on admit you this is how you deal with it when you know its not quite right but you can’t put your finger on it.

So you carry on hoping everything will be OK but somehow that nagging itch just won’t go away. You even try harder – you really want to be in love again. Indeed you go out of your way to look for all the good things, the words, the views, the deep meaningful glances that you’ve treasured for so long. But somehow that itch keeps needing to be scratched and whatever you do it just seems to be there.

So for a while you ignore everything negative, you’ve convinced yourself that it is something to do with you and therefore best to leave everything as it is. You go on as if nothing has happened and you feel happy, you look at everything with rose colored glasses and the world is a happy place again. You were right it was all your fault, you’re just feeling a bit down and missing the sun or something and really everything is OK.

The problem is that it isn’t. You know it and now so do your best friends. They can see that you’ve lost a bit of your desire and verve and that you’re just not quite as happy as you used to be. Even when they can still see how happy they are and really nothing has changed so you should be as happy as them, they know, they can tell, they can see it in your eyes. They even try to help. really its not that bad, it will get better, it will be better than it was.

The problem is that you know it won’t be.

So you begin to think about it, giving shape and form to this nameless concern, this feeling, this worry. It grows, begins to take over your days and all of a sudden a lot of the good things you’ve grown up with all of a sudden feel grayer than they did before. What was obvious yesterday becomes questionable. What was the bedrock of your being a week ago begins to suffer a series of quakes varying an increasing Richter scale number. Everything begins to shake and your solid base begins to liquefy and all of s sudden you’re afloat being tossed about and trying to find you’re way back to solid ground. You’re cross and angry; how could this have happened after all the work and effort you’re put in; of course you could have done more but you did enough.

YES I DID ENOUGH.

You eventually get to a place where the storms subside a bit and you get to think. Maybe everything isn’t quite as good as you thought originally. Maybe you do need to do something about it. Maybe the time is now, you never did really feel attached, you’ve always looked elsewhere. You look for justification of what you’re thinking and miraculously it is everywhere. It’s straight into your face 24 hours a day – how could you have been so stupid. Isn’t it obvious, it clearly isn’t right, its just got to change, you’ve got to do something about it and you need to do it NOW.

All of a sudden the way ahead is clear.

You’re friends can see you’ve changed. They know what is coming, they know they will have to help and get you through this whatever may happen. That’s what friends are for, even if they don’t like it they dust off their smiling faces and get themselves aligned to help.

But in this case there isn’t anything they can do.

I’ve fallen out of love with my home country.

At the end of the day I will always be a confused mix of English and British. I have a lot to be proud of coming from a nation that has done a lot of good (and a lot of bad that I am not proud of) but I simply don’t recognize the country anymore. I am not sure anywhere else is better but that’s not the point. I don’t feel happy with my home country anymore and maybe in a while I will tell you why.

Tags Englishman in New York, People, Travel