A recent report from PWC titled ‘Will robots steal our jobs’ summarised a number of investigations into the potential impact on jobs as a result of the rapid development and implementation of Artificial Intelligence (AI, which in this context includes robotics and machine learning.) The report indicated that up to 30% of insurance and financial services roles could be impacted although exact numbers remain not surprisingly, elusive. Let me repeat that, up to 1/3rd of all roles in the insurance industry might cease to exist or have to change in a significant way.
That’s a pretty astonishing estimate. With some significant impacts.
Companies are going to undergo major transformations; changing what they do, how they create value, and how they deal with customers. And perhaps, the biggest impact will be on employees; how will they deal with this transformation?
The Burble 